Payment:Peterson Electric bills the same day for work; please have your payment ready. While we do accept all major credit cards, local checks are preferred.
If a customer has not done business with us in the past and is unable to meet us that day with a payment, the customer’s credit card information is required ahead of time. Please note, in order to test the credit card, we may run the credit card for $25 to $50 for the scheduling and trip fee. Customers that are out of the state or country at the time of the electrical service are required to email their approval to charge them through our processor, Square.
Before a scheduled service call, all property owners (not including property management companies who have an ongoing relationship with Peterson Electric) are required to provide credit charge upfront for billing purposes. If the homeowner wants the work to be billed to the tenant, the tenant’s credit card information is required before Peterson can begin providing the electrical service.
Late Payments:
If Peterson Electric is not contacted within 30 days from the date of the electrical services to discuss late payments, we will need to proceed to collections. If a customer fails to make a payment for the electrical services provided by Peterson Electric, LLC, any fees for lawyers for both parties, collections costs, and court fees that are acquired to collect the payment will be the customer’s responsibility.
If you are facing a financial hardship, please inform us beforehand so we can wait to provide any services until you are financially prepared.
Scheduling/Rescheduling/Cancelation Fees/No Show Fees:Anyone communicating with Peterson Electric to handle the electrical service or appointment must be at least 18 years old.
To ensure we don’t have any conflict with a scheduled appointment, customers need to let Peterson Electric know ahead of time if they will be coming and going for any reason during a scheduled service.
No Shows:
Typically, we have a 2 to 3-hour window to arrive. We will text you to confirm the day of service when we are approximately 15 to 45 minutes out. Clients are required to be on the premises at the property during that window. If the customer is not available on the premises at the time of the appointment and the appointment is missed, a $75 service charge will be billed to the customer.
Rescheduling & Cancelations:
Because our schedule is booked out in advance, Peterson Electric needs a 4-day notice to reschedule an appointment or a minimum of 72 hours notice to cancel an appointment.
If a customer cancels within less than 48-hours and fails to provide enough advanced notice, there is a $75 charge for the loss of our 2 to 4-hour window for your service call. If a customer is on our appointment schedule and cancels the day of the service, there is a $100 charge.
As we do not allow last minute cancellations, please do not book a window of time if you are going to continue to attempt to diagnose the issue by yourself.
Emergency Cancelations:
If a customer is forced to cancel or reschedule due to an Emergency (sickness, death or an accident) we understand but need to be notified as soon as possible. In this case, customers should do their best to give us a 48-hour heads up. Please contact Peterson Electric with both a phone call and a text to ensure we get the message. It is the customer’s responsibility to get a hold of us.
Tenant Cancelations:If a tenant cancels the service or is not on the premises at the time of the appointment, the property owner is responsible and will be billed a $75 service charge.
Property Owners’ Work Orders:Service calls can not be scheduled by tenants. Peterson Electric requires an email from the property owner requesting us to complete service at their property.
Pet Policy:For our safety, pets that are scared and/or aggressive with outsiders in the home need to be secured outside or in their kennel while Peterson Electric is on the property. If your pet is friendly with strangers and there is no risk of them getting aggressive or running out the door, we would be glad to meet them and give them a treat. If you’re confident there is no risk of harm, there is no need to kennel your pet.
Personal Belongings:To avoid damage, tenants’ and owners’ belongings must be moved out of any work areas needed for the service. We understand there are items with sentimental value that cannot be replaced. Therefore, it is up to the customer to relocate any items of value that could be damaged or broken.
Our Shoe Policy:Due to the nature of electrical work, it is necessary for our workers to wear shoes that will provide protection and insulation from many electrical hazards. Unfortunately, cloth booties pose a slip risk on ladders as well as a major hazard when working with electricity due to static issues. We will do our best to check our shoes upon entering a customer’s residence to protect the floors.
Power Outage & Protection for Electronics:During your scheduled service call or remodel, we may need to turn off the power to find the electrical problem. Unfortunately, because it is common for breakers to be mislabeled, it’s important for customers to know that this may affect more areas of the house than the ones being serviced.
Before Peterson begins the electrical work, customers are responsible for turning off all their electronics, unplugging computers, or disconnecting electronics sensitive to power surges.
Non-Discrimination:Peterson Electric, LLC services anyone without discrimination. We are not biased against anyone’s origin, sex, religion, ethnic background, or social status. However, we maintain the right to refuse service if we see the need. For example, we may refuse service if someone becomes aggressive, rude, or unprofessional.
Clean-Up:Peterson Electric will clean up any mess or debris caused by our provided service when the job is complete. Please allow us the time and space to do so. If the customer wishes to clean up any extra items or areas – for example, under the stove or fridge – we’re happy to allow for them to do so before moving things back into place.
Estimates:Peterson Electric offers free estimates based on the concern or need. However, it’s important to clarify that certain types of calls or requests do not qualify as or cannot be included in free estimates. Here are a few examples:
Some jobs require a print design and permits. In order for Peterson Electric to come and provide the free estimate, those items need to be in place.
Important note: we cannot offer multiple visits for free estimates. Also, all decision-makers need to be present and on time for us to bid the job.
Important note on pricing: As of April 2021, we have seen an increase in copper and conduits up to and above 325% and other electrical items with markups of 50 to 100%. We do not expect these prices to fall anytime soon, and because of this, we have raised our prices to accommodate.
Getting the most accurate estimate: If you are thinking about remodeling your home, we may be able to provide a general price of service depending on the job. For the most accurate estimate, please provide pictures of the house and surrounding areas being sure to include pictures of meters and panels. Take general pictures of rooms in the home as far back as possible. These
